Teddy Bear Wizard : The Lost Confidence

To be eligible for a return, your item must be in the same condition that you received it and unused. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at teddywizardbooks@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at teddywizardbooks@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We are unable to accept returns on personalised signed books. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We aim to ship your purchases within 5 working days, via Royal Mail.

Please note that personalised signed copies may take slightly longer. We will contact you if there is going to be a delay, for example if Teddy Bear Wizard is away.

Please ensure that you leave plenty of time if you are ordering a personalised signed copy for a special event or date.

FREE UK delivery for schools on orders containing at least one paid book. 

Books will be despatched after the school's order is confirmed

FREE UK delivery on orders £30 or over

£2.99 delivery charge on UK orders under £30.00

UK delivery within 2-5 working days

Delivery charges and times vary for overseas addresses